Cooper Management Training & Consulting, Inc.

Leadership Training & Professional Development

Our motivational training develops employees at all levels. We create customized Leadership Training Programs for all sizes and types of industries. Our clients include government entities, schools, non-profit agencies, small companies, and large corporations.

Time Formats
Minimum participation requirements vary. Please contact us for details.

A course about working with people that get on your nerves
Ever feel like you are “walking on eggshells” around certain folks? Unfortunately it happens in the most professional of places. Determine your own interaction style and learn ways to adjust when dealing with different kinds of co-workers and customers. We’ll chat about gossipers, busybodies, and complainers. We will even discuss how to handle the “moody” ones (you know who we mean!). Plenty of hilarious examples are included in this teambuilding event.

Problem Solving and Decision Making
This is a great course for groups of all types and sizes. Systematic steps to problem solving are introduced as well as ways to apply them to every aspect of work and life. Group and individual decision making styles are also discussed. Many companies have successfully incorporated this training into their basic management training.

Time/Stress Management
We all get stressed at times with the many responsibilities to family, career, and community. Examine individual stressors and ways to avoid them. Identify the effects of stress on your life and on your relationship with others. Look at the process of burnout and learn techniques to control stress and still meet deadlines and goals. Plenty of activities are incorporated, but it is still a relaxing experience!

Managing Customer Relationships
Everyone has a customer, even if you don’t deal directly with the public! Learn the keys to excellence in customer service. We will discuss ways to put the most negative of messages in a positive tone. We’ll also provide conflict management techniques and assertiveness training.

Sexual Harassment & Other Issues of Diversity
This course shows the impact of stereotyping and all types of discrimination, including sexual harassment. We will discuss ways to avoid harassment allegations and protect you and your employer from legal and financial consequences. You’ll explore the distinct contributions of employees from different backgrounds and levels within the organization. This timely issue will be presented in a unique way.

Business Writing for Professionals
From e-mail to snail-mail to interoffice memos, we’ll distinguish the appropriate uses of various venues for business writing. Learn basic organizational patterns for all business letters. Discover how to analyze the reader’s probable reaction your message. Review common mistakes regarding grammar and punctuation that can weaken your attempt to create a good impression.

The Unique Role of the First-Level Supervisor
Examine the four functions of supervisors and the skills they rely on. Discuss the need to communicate effectively with team members, peers, superiors, and customers. Discover key traits that distinguish a leader from a manager. Learn to use goals, feedback, and rewards. Discover the importance of fairness and equity. New and seasoned supervisors walk away from this class with a wealth of information.

Huh? What’d You Say?
Communication is the key to excellence! First we are going to discuss our own listening habits and the benefits of actually paying attention. Then we’ll cover ways to ensure that others really hear the message we are trying to communicate. Discover the importance of planning both written and verbal communication. So “tune-in” and enjoy this ear-opening session!

Telephone Tips & Techniques
Discuss basic telephone etiquette. Examine your own telephone listening habits and the importance of actually “paying attention” to your caller. Learn the importance of the tone of your voice as it relates to other methods of communication. Discover ways to “recover” from difficult calls.

Discover the Job for You
People work for many reasons, but don’t find yourself stuck in job that is doing nothing for your career? Complete a personal assessment that can help you discover your attributes, interests, and values. Discover ways to determine your physical capabilities, stress tolerance levels, and other factors for choosing the type of career and working conditions. See how to investigate careers and wire your professional network. Learn the importance of setting short-term and long-term career goals. Discuss the advantages, disadvantages and risks of entrepreneurship.

Résumé Writing & Interviewing Techniques
For résumés, learn what to include, what to leave out, and what key words and phrases to use. See different résumé formats and find which type works best for different situations. Discover the importance of cover letters. Learn excellent presentation pointers that will strengthen your confidence for a variety of interviewing methods. Suggestions for salary negotiations and follow-up tips are also included. The session will involve actual résumé preparation, so bring a disk with you.